When will my order ship?
Orders are typically processed within 1–3 business days. You’ll receive a confirmation email with tracking information once your order is on the way.
How can I track my order?
Once shipped, a tracking number and tracking link will be sent to your email. You can also track your order through our Order Tracking page.
Do you ship internationally?
Yes, we ship worldwide, including the United States, Canada, the United Kingdom, Australia, New Zealand, and many countries across Europe and Asia.
How long does delivery take?
Estimated delivery times are typically 5–12 business days, depending on your location and shipping method.
Can I change or cancel my order?
If you need to make changes to your order, please contact us as soon as possible at support@samitrove.com. Once an order has been processed or shipped, changes or cancellations can no longer be made.
What if my order arrives damaged or incorrect?
Please inspect your order upon arrival and contact us promptly if your item arrives damaged, defective, or incorrect. We’ll review the issue and make it right.
Do you accept returns?
Yes. We offer a 30-day return policy for eligible items. For more details, please refer to our Return & Refund Policy.
How long do refunds take?
Once approved, refunds are issued to the original payment method within 10 business days. Additional processing time may be required by your bank or payment provider.
Are your products made to order?
Some pieces are created upon request or released in limited quantities.
Will the product look exactly like the photos?
We aim to present each piece as true to color and detail as possible, though slight variations may occur.
What payment methods do you accept?
We accept major credit and debit cards, and PayPal. All payments are securely processed at checkout.
How can I contact you?
For any questions or support, feel free to contact us.